MavenWire has an all-inclusive model which ensures that all of the Core Services necessary for managing your OTM / GTM environment are included, giving you predictable month-to-month costs.
Core Services include:
- 24 / 7 service and technical support for Production
- Cutting-Edge hardware with 4-hour, on-site service contracts
- Application-level SLAs (Service Level Agreements)
- Independent, 3rd-party site monitoring for redundancy
- Rapid hardware replacement
- Daily backups to tape with off-site archival
- Operating system patching
- Server and operating system hardening
- Security and intrusion monitoring and prevention
- OTM Installation and base technical configuration
- OTM CU (Cumulative Update) patching
- OTM Application Restarts
- Basic configuration changes to property files
- Installation of 3rd-party apps (PCMiler, RateWare, MileMaker)
- Two site-to-site VPN connections
- Dedicated Project / Account Management
In addition to industry-standard application hosting practices, MavenWire has also developed a set of features, based on our customers’ feedback. These are included in your base contract, at no additional cost.
- SAS70 Type II compliance – best-practice security, configuration and change management processes to safeguard your systems.
- MyMavenWire portal unique to each customer and configurable by user role, which allows customers to initiate restarts of non-Production environments, view logs, server usage metrics and gather troubleshooting data.
- An annual Production system performance review which proactively identifies processing bottlenecks and other areas of concern.
- Proven OTM system maintenance practices to ensure your system performs at optimal levels.
- A custom-developed suite of system monitoring tools, tailored to OTM’s unique requirements, providing alerts to issues, often before they impact your users.
- Knowledge in both OTM system administration and application funcatinality which provides an unmatched level of issue troubleshooting expertise.
Finally, we offer a comprehensive suite of Extended Services, from functional implementation assistance to solution customization and development.
Some of our Extended Services include:
- Incubator OTM instances, available at short notice and for flexible timeframes, allowing rapid ramp-up of implementation projects and a “sandbox”-type model in which to explore new OTM release functionality.
- OTM ROD (Relational Offline Database) for Reporting and FTI
- Off-site, secure data replication
- Off-site replication and disaster recovery
- Oracle eBusiness Suite (EBS), Siebel and other app hosting
- Managed integration Services
- Application Support Contracts and Personnel
- MavenWire Consulting Services (MCS)
- Implementation and functional expertise
- Application Migration and Version Upgrades
- Integration Development and Design
- Oracle Reports development
- Screen customization and development
- Application and framework development
- and more
